Wiseman Motor Services: ‘Schaeffler’s LuK double clutch training means we are no longer refusing work’
Hereford, UK — The owner of a Birmingham-based independent workshop has thanked Schaeffler REPXPERT after the original equipment manufacturer (OEM) made a return visit to discover how LuK double clutch training has transformed the fortunes of his business.
Prior to Alistair Mason’s visit to Wiseman Motor Services last year, the workshop was unable to diagnose or replace double clutch systems; therefore, Matthew Wiseman, the workshop’s owner, was forced to turn away work and vital revenue.
Frustrated at the loss of work, Matthew turned to the OEM – he explained: “Vehicles requiring double clutch servicing were becoming more frequent, so I knew that we could not stand still any longer; the staff and I needed the training to be able to diagnose and repair the problems.
“Asking for the training was very easy, as we already had access to the REPXPERT portal. We did some research; the knowledge base was there, contact details were simple to locate, so I made the call and the team could not be more accommodating.”
Five months on, Alistair returned to find out how effective the training was, and he was delighted to discover that it was being put into practice.
Matthew said: “All of us now have the confidence and knowledge to correctly diagnose any issues and carry out a repair – using the correct parts and tooling – with the comfort of knowing that the excellent REPXPERT portal is there should we need any technical help. Having Schaeffler as a back-up is pivotal for us.”
Schaeffler prides itself on providing independent technicians with a ‘complete repair solution’ – including OE parts, tools, training, brochures and videos – which helps build trust between a paying customer and workshop.
On that point, Matthew said it was vital that independent workshops’ staff are given the right skills – he added: “We want to be able to offer a complete service, not have to turn down business, so we can keep our customers happy and run an improved business. Having the right training means we are always in the loop.”
For Schaeffler, it is essential that Matthew and his staff, as well other independent technicians, are kept up-to-date and informed about recently-launched technologies and innovations, such as pulley decouplers for front-end auxiliary drive systems and thermal management units – as well as those yet to come, such as iARC (Intelligent Active Roll Control) stabilisation systems.
Alistair added: “Through regular workshop visits, such as this one to Wiseman Motor Services, technical training events and the REPXPERT portal, Schaeffler will continue giving its customers the best service it can – all at no cost to workshop owners or technicians.”
REPXPERT members can access online and live training, installation videos, technical guides and Schaeffler product-related TecRMI data by visiting www.repxpert.co.uk.
They can also redeem bonus points found in all LuK, INA and FAG boxes against the complete library of TecRMI data, as well as a range of workshop related promotional items from the bonus shop. As with the training, REPXPERT registration is completely free.
About Us
The Schaeffler Group is a leading global integrated automotive and industrial supplier. The company stands for the highest quality, outstanding technology and strong innovative ability. The Schaeffler Group makes a key contribution to ‘Mobility for Tomorrow’ with high-precision components and systems in engine, transmission and chassis applications, as well as rolling and plain bearing solutions for a large number of industrial applications.
The technology company generated sales of approximately EUR 14 billion in 2017. With more than 92,000 employees worldwide, Schaeffler is one of the world’s largest family companies. With approximately 170 locations in over 50 countries, has a worldwide network of manufacturing locations, research and development facilities and sales companies.
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