Leeds, UK — Gartec, the UK’s primary supplier and installer of passenger platform lifts, has transformed its business with a high-tech system that provides end-to-end digital working, eliminating paperwork using mobile devices. With the 5 in 1 system from BigChange, Gartec field service engineers use smartphones or tablets connected in real-time to cloud-based software that manages the entire business process, from initial call to closure and invoicing.                   

Gartec has been at the forefront of the platform lift industry for 25 years and is a subsidiary of Artico, the Swedish lift manufacturer. Employing 50 people and based in Aylesbury, Gartec supply, install and maintain lifts with a team of 20 service engineers together with sub-contacted installers. The system, called JobWatch, has completely replaced separate software systems used for service management, audit management and tracking, and added a host of new automation capabilities.

“We chose BigChange not only because they offered the best and most cost-effective solution, but because it was clear that they were a company with ambition and vision to really move things on,” says Ben Long, UK Operations Manager, Gartec. “The beauty of JobWatch is that anyone can access and use it. That means our sub-contract installers can use their smartphones to access the same app and we can then manage sub-contracted work seamlessly as if it was our own.”