Leeds, UK — DFP Services, the north of England building maintenance company, has transformed its business with the latest cloud and mobile technology. With the 5 in 1 system from Leeds-based BigChange, DFP has equipped its engineers with rugged tablets as part of a fully digital system connected in real time to the company’s national service centre in Durham. The paperless system has boosted efficiency, reduced administrative work and improved engineer productivity.
DFP installs, services and maintains equipment operating a 24/7 planned and reactive services for gas, heating, plumbing and alarms. The company a major provider to services in the care home sector and with 30 percent annual growth, DFP was recently recognised as one of the top 50 growing businesses in the northeast of England.
The BigChange solution has completely replaced five other systems including systems for service management, vehicle tracking and certification. JobWatch now handles everything from the original services request through to invoicing; jobs are now booked, allocated and managed with the system which allows DFP engineers to operate independently around the clock.
“Managing a 24 hour service has always been difficult out of hours but with JobWatch we can always see what is going on and deal with things such as emergencies by simply accessing the system from our mobiles,” says Heather Taylor, Commercial Manager at DFP. “Also engineers manage everything from their devices so it means they can work fairly independently. Without having to rely on the office so much they can get on with their work; that has boosted productivity and job satisfaction.”
“BigChange provides a number of key operational and business benefits. Always knowing what is going on is of course really helpful but so is the management information and traceability that the system offers,” says Jon Paul Seed, Managing Director at DFP Services. “We can now review the business properly and Big Data reports allow us to drill-down by customer, by engineer and any other criteria so we can accurately assess performance and profitability. We simply couldn’t do this before.”
DFP is also seeing big benefits from the move to the cloud. Apart from the obvious benefits of an always-on, accessible-anywhere system, the company found it invaluable for business expansion as Taylor explains. “We have just opened an office in Leeds and because BigChange is a cloud solution setting up the office was really easy. IT-wise we were up and running pretty much instantly; connected and fully synchronised to a single system. That was a real revelation and BigChange gives us the flexibility to expand freely and nationally in the future.”
● Launched in 2013 and based in Leeds, UK, BigChange provides a range of mobile workforce management technologies that are trusted by over 25,000 mobile workers and back office personnel at more than 1000 organisations. The company signed over £16m worth of new contracts in 2018 and is set to employ 150 people by the end of 2019. In January 2019 BigChangeacquired workshop software company Trace Systems and logistics consultancy Labyrinth, and created a new consulting arm called Advisory Plus.
● BigChange's five-in-one system combines CRM, job scheduling, workshop management, a mobile workforce app, vehicle tracking, and an on-demand booking app. It eliminates paper record keeping and automates manual processes undertaken by back office and mobile workers.JobWatch can be used to simultaneously manage both in-house and sub-contracted operations through a single system.
● BigChange has been recognised with several industry awards for its all-in-one mobile workforce and job management system, JobWatch. It won the Technology & Innovation prize at The Logistics Awards in both 2017 and 2018, and featured in the Sunday Times Tech Track 100 and Deloitte Technology Fast 50 during 2018.