The BigChange solution has completely replaced five other systems including systems for service management, vehicle tracking and certification. JobWatch now handles everything from the original services request through to invoicing; jobs are now booked, allocated and managed with the system which allows DFP engineers to operate independently around the clock.   

“Managing a 24 hour service has always been difficult out of hours but with JobWatch we can always see what is going on and deal with things such as emergencies by simply accessing the system from our mobiles,” says Heather Taylor, Commercial Manager at DFP. “Also engineers manage everything from their devices so it means they can work fairly independently. Without having to rely on the office so much they can get on with their work; that has boosted productivity and job satisfaction.”

“BigChange provides a number of key operational and business benefits. Always knowing what is going on is of course really helpful but so is the management information and traceability that the system offers,” says Jon Paul Seed, Managing Director at DFP Services. “We can now review the business properly and Big Data reports allow us to drill-down by customer, by engineer and any other criteria so we can accurately assess performance and profitability. We simply couldn’t do this before.”

DFP is also seeing big benefits from the move to the cloud. Apart from the obvious benefits of an always-on, accessible-anywhere system, the company found it invaluable for business expansion as Taylor explains. “We have just opened an office in Leeds and because BigChange is a cloud solution setting up the office was really easy. IT-wise we were up and running pretty much instantly; connected and fully synchronised to a single system. That was a real revelation and BigChange gives us the flexibility to expand freely and nationally in the future.”