HEREFORD, UK / AGILITYPR.NEWS / October 02, 2020 / Hundreds of UK and Irish workshops complete questionnaire

Feedback shows:

• Quality is key
• INA now the UK’s favourite brand
• Training is highly valued

Schaeffler, the renowned and respected original equipment (OE) component and system manufacturer, has been recognised by the UK and Irish garage community for its market-leading range of INA timing belt kits.

In a recent nationwide survey, technicians consistently rated INA as the go-to timing belt kit solution for their replacement drive system needs. Confirming this position, more than 80% of respondents revealed they have regularly use INA timing belt kits, and 75% stating that it is their preferred brand.

It is clear from the answers received that Schaeffler’s policy of only supplying OE quality products is a winning formula, with 95% of respondents rating it as an important factor, and 91% supporting the company’s practice of supplying a complete repair solution, including all the necessary replacement items such as bolts, nuts and clips etc. inside every KIT box.

Commenting on the findings, Marketing & Digital Media Executive, Tony Yates said: “The response to the survey was phenomenal, with the answers provided by technicians from across the UK and Ireland completely vindicating our position of only supplying OE quality parts, and offering support in terms of new technology information and technical training.

“Some of the other results are even more satisfying, as alongside the amazing stats concerning product quality, range and brand awareness, three out of five said that the training videos and support information provided through the REPXPERT programme was an essential tool in their daily routine.

“In addition, despite their understandable concerns regarding the Covid-19 pandemic, almost 80% of those polled expressed a willingness to attend a live training event this year. This highlights the importance and success of our ‘Back on Track’ campaign, which helped workshops follow the correct protocols and get back to work safely, and is further endorsed by the fact that 42% of technicians have not had any timing belt system training since they qualified, but would like to enrol on a REPXPERT Academy course to learn more.

“In short, the exercise not only validated our existing practices, but also provides us with a great deal of additional information we can use to further develop our support programme for professional technicians.”

Information on Schaeffler products and systems, fitting instructions, labour times and much more can be found on the REPXPERT workshop portal at www.repxpert.co.uk – or by using the REPXPERT app, which is a free download for all iOS and Android devices.