UNITED KINGDOM / AGILITYPR.NEWS / February 03, 2025 / Midland Pallet Trucks, one of the UK’s leading suppliers of pallet trucks and manual handling equipment, is warning retail and e-commerce operators of the importance of efficiency when it comes to reverse logistics.

Reverse logistics is a complex, multi-step supply chain that moves goods from customers back to the sellers or manufacturers. In short, it's the sum of all operations that need to take place when a product is returned by its buyer. These include inspection, refurbishment, repackaging, and reintegration into stock if possible - or disposal if not. Each of these steps requires careful handling to minimise damage and optimise speed. 

Inefficiencies in this process can result in delays and lost revenue - something anyone would rather avoid when they have already lost a sale. With the global reverse logistics market projected to reach $954.5 billion by 2029 - an increase of over $250 billion from 2023 - businesses absolutely must refine their returns processing strategies to remain competitive.

With return rates in e-commerce reaching as high as 30%, businesses that can process returns quickly and efficiently while maintaining customer satisfaction will gain a crucial advantage in an increasingly demanding marketplace. When you factor in supply chain disruptions and increased costs, the importance of maintaining smooth and cost-effective returns processes cannot be overstated.

Phil Chesworth, Managing Director of Midland Pallet Trucks, said, “Returns management is no longer an afterthought: it’s a key differentiator for retailers. With the right manual handling equipment, warehouses and distribution centres can streamline their reverse logistics processes, reducing costs and improving efficiency. 

“Reliable pallet trucks, stackers, and lifting equipment play a vital role in moving returned goods through inspection, repackaging, and restocking quickly and safely.”

Midland Pallet Trucks is committed to supporting retailers and warehouses with the highest quality equipment - from manual stacker trucks and weighing scale trucks to hand pallet trucks and lift tables. 

For more information on Midland Pallet Trucks’ range of products, visit https://www.midlandpallettrucks.com